Talking Points – For Patients
- Beginning May 1, 2019, Saint Francis Healthcare System will no longer administer medications brought from home to our patients.
- Administering medications brought from home is a patient safety issue.
- The medications prescribed and administered while you are hospitalized at Saint Francis will be provided by our Pharmacy department.
- Please continue to bring to the hospital your prescriptions and over-the-counter medications in their original packaging so our doctors can get an up-to-date medication list. The medications need to be sent home with a loved one.
- If you are on specialty medication not provided by our pharmacy, you may be asked to bring those medications from home and we will give them to you.
- Pre-admission testing – For elective surgery, the medication history will have occurred during pre-admission testing and you do NOT need to bring medications the day of surgery.
- If there is no family member or responsible party to take medications home, the medications will be securely stored by the Pharmacy and given back to you upon discharge.
- Medicare observation patients admitted to the hospital will NOT pay out of pocket for medications. Saint Francis will pay for these medications.
- Patients may fill out a form on our website or may contact Patient Financial Services at 573-331-5217 option 2 for an out-of-pocket cost estimate of what services cost at Saint Francis based on their personal insurance, copays and deductibles.
- Patient Financial Services window hours are Monday through Friday 8 am to 4:30 pm. Phone center hours are Monday through Friday 8 am to 5:30 pm and Saturday 8 am to noon.
Talking Points – For Colleagues
- Beginning May 1, 2019, Saint Francis Healthcare System will no longer administer home medications to patients.
- This is to ensure the quality and integrity of medications to patients for the best possible outcomes. There are no hospitals in our region or the nation with this home medication policy.
- Any patient concerns related to our Home Medication Policy may schedule a bedside visit or phone conversation with Patient Financial Services coordinated by their clinical team. Staff may contact Patient Financial Services by calling 573-331-5217, option 2 during normal business hours and after hours may call Admissions at 573-331-5828.
- If a patient’s family member is present and has questions, they can be directed to Patient Financial Services, located in the Business Office. The window hours are Monday through Friday 8 am to 4:30 pm. Phone center hours are Monday through Friday 8 am to 5:30 pm and Saturday 8 am to noon.
- Saint Francis Healthcare System offers payment plan options to assist in making care affordable.
- Saint Francis Healthcare System has financial assistance options available for patients who qualify.
- Home medications are given back to the patient to send home with family or significant other. If no family is available, nursing staff will place medications in a sealed bag signed in front of the patient and stored in the Pharmacy. Exceptions, specialty medications as denoted below.
- Saint Francis will continue to administer home specialty medications not on the formulary. These will be sent to the Pharmacy for use using Saint Francis IP patient supplied meds printout in a brown paper bag. Do NOT place these drugs in tamper-proof bags.
- Nursing will call Pharmacy staff to pick up any home medications along with patient supplied medication printout for storage in Pharmacy. The nurse signs that he/she transfers medications to the Pharmacy. Pharmacy technician signs and dates with time that Pharmacy now has possession of home medications.
Talking Points Note:
Talking points are for use in answering questions in most environments, such as colleague meetings, community conversations and patient conversations. Talking points are not to be given out to individuals or patients.
Talking points are repetitive by nature and are designed to provide different options for repeating the same thought. Always return to the mission of the organization and the benefits it brings to the community, colleagues and patients. Try to end all conversations on a positive note, even if the best you can do is agree to disagree.