Patient Satisfaction

Excellent Medical Care in Southeast Missouri

Providing patients with excellent care is a priority at Saint Francis Medical Center. To ensure the satisfaction of all of our patients, Saint Francis takes measures to deliver the best care and services possible, including monthly discussions among a committee of representatives from various departments throughout the Medical Center.

National Leader for Patient Satisfaction

Saint Francis also measures patient satisfaction through Press Ganey Associates, Inc. patient opinion surveys. Patients discharged from the Medical Center receive an opinion survey asking about the services utilized while at Saint Francis. The completed and returned surveys are sent to Press Ganey, a national leader in healthcare satisfaction measurement.

Press Ganey compares the Medical Center’s patient satisfaction scores against nearly 900 hospitals nationwide that voluntarily participate in the patient opinion surveys. Saint Francis routinely ranks in the top 2 percent of hospitals nationwide for patient satisfaction.

Raising the Bar for Quality Healthcare

Saint Francis also voluntarily participates in surveys conducted by The Joint Commission on Accreditation of Healthcare Organizations, which has accredited hospitals across the country for quality care practices for more than 50 years.

Accreditation from The Joint Commission is a nationwide seal of approval that indicates a hospital meets high performance standards. This accreditation helps hospitals improve their performance, raise the level of patient care and demonstrate accountability in the rapidly changing healthcare marketplace.