Saint Francis Inpatient Rehab Receives 2020 Press Ganey Guardian of Excellence Award® in Patient Experience

Saint Francis Healthcare System is pleased to announce its Inpatient Rehabilitation program has been named a 2020 Guardian of Excellence Award^® winner by Press Ganey. The Guardian of Excellence Award recognizes top-performing healthcare organizations that have achieved the 95th percentile or above for performance in Patient Experience.

“I am extremely proud of our therapy and nursing staff for achieving and sustaining excellence in patient experience. This award reflects our ongoing commitment to exceptional safety and outcomes,” says Heidi J. Hunter, MD, medical director for Inpatient Rehabilitation at Saint Francis.

The Press Ganey Guardian of Excellence Award is a nationally recognized symbol of achievement in healthcare. Presented annually, the award honors clients who consistently sustained performance in the top five percent of all Press Ganey clients for each reporting period during the course of one year.

“The caregivers and staff of Saint Francis touch the lives of patients and their families in profound ways,” says Patrick T. Ryan, Chairman and Chief Executive Officer, Press Ganey. “This award reflects their deep commitment to listening to the voices of their patients and our shared mission to reduce suffering and improve the safety, quality and experience of patient-centered care. I continue to be humbled and inspired by their heroic efforts to care for patients in the face of the uncertainty, stress and fear brought on by the COVID-19 pandemic. Press Ganey is proud to partner with them in this noble work, and we congratulate them on this tremendous achievement.”

Press Ganey pioneered the health care performance improvement movement 35 years ago. Today Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.