Saint Francis Healthcare System complies with applicable federal civil rights laws and does not exclude people, treat them differently or discriminate on the basis of the individual’s inability to pay; whether payment for those services would be made under Medicare, Medicaid or CHIP; the individual’s race, color, sex, national origin, disability, religion, age, sexual orientation or gender identity.
Saint Francis Healthcare System:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats and other formats)
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact Saint Francis Healthcare Corporate Compliance at 1-800-367-7362, TTY 1-800-735-2966.
If you would like to provide feedback or suggestions regarding Saint Francis Interpreter Services, please let us know!
If you believe that Saint Francis Healthcare System has failed to provide these services or discriminated in another way on the basis of the individual’s inability to pay; whether payment for those services would be made under Medicare, Medicaid or CHIP; the individual’s race, color, sex, national origin, disability, religion, age, sexual orientation or gender identity, you can file a grievance with:
Saint Francis Healthcare Corporate Compliance
211 Saint Francis Drive
Cape Girardeau, MO 63703
573-331-5000
1-800-367-7362, TTY 1-800-735-2966
Fax: 573-333-5009
legal@sfmc.net
You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, Saint Francis Healthcare Corporate Compliance is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 1-800-537-7697 (TDD)
Complaint forms are also available online
Language Assistance Services
English:
ATTENTION: If you speak English, language assistance services are available to you free of charge. Call 1-800-367-7362 (TTY: 1-800-735-2966).
Spanish:
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-520-7309 (TTY: 1-800-735-2966).
Chinese:
注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-800-367-7362 (TTY：1-800-735-2966)。
French:
ATTENTION : Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le 1-800-367-7362 (ATS : 1-800-735-2966).
German:
ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-800-367-7362 (TTY: 1-800-735-2966).
Arabic:
ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم 1-800-367-7362 (رقم هاتف الصم والبكم: 1-800-735-2966).
Korean:
주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-800-367-7362 (TTY: 1-800-735-2966)번으로 전화해 주십시오.
Farsi:
توجه: اگر به زبان فارسی گفتگو می کنید، تسهیلات زبانی بصورت رایگان برای شما فراهم می باشد. با 1-800-367-7362 (TTY: 1-800-735-2966) تماس بگیرید.
Oromo:
XIYYEEFFANNAA: Afaan dubbattu Oroomiffa, tajaajila gargaarsa afaanii, kanfaltiidhaan ala, ni argama. Bilbilaa 1-800-367-7362 (TTY: 1-800-735-2966).
Pennsylvania-Dutch:
Wann du [Deitsch (Pennsylvania German / Dutch)] schwetzscht, kannscht du mitaus Koschte ebber gricke, ass dihr helft mit die englisch Schprooch. Ruf selli Nummer uff: Call 1-800-367-7362 (TTY: 1-800-735-2966).
Portugese:
ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 1-800-367-7362 (TTY: 1-800-735-2966).
Russian:
ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-800-367-7362 (телетайп: 1-800-735-2966).
Serbo-Croatian:
OBAVJEŠTENJE: Ako govorite srpsko-hrvatski, usluge jezičke pomoći dostupne su vam besplatno. Nazovite 1-800-367-7362 (TTY- Telefon za osobe sa oštećenim govorom ili sluhom: 1-800-735-2966).
Tagalog:
PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-800-367-7362 (TTY: 1-800-735-2966).
Vietnamese:
CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-800-367-7362 (TTY: 1-800-735-2966).
