The Future of Quality and Patient Safety

Delivering the highest-quality care is at the core of everything we do. Saint Francis Healthcare System is taking that focus to the next level – with an array of initiatives and clinical partnerships geared toward improving the patient experience – to stay the premier healthcare delivery network in our five-state region.

Key Quality and Safety Measures

Our comprehensive quality initiatives include:

  • Private patient rooms.
  • Locked medication drawers to promote safer medication administration.
  • The Epic electronic medical records system for united provider communication to enhance individualized patient care.
  • Recognition when departments achieve exceptional quality and patient safety results.
  • Exclusive local affiliation with the Cleveland Clinic Heart and Vascular Institute to improve the scope and delivery of patient safety and quality for the region.
  • Ongoing relationships with skilled nursing facilities in the area to decrease hospital readmissions and improve the transition of patient care.
  • “Advanced Primary Stroke Center” accreditation by The Joint Commission, the nation’s leading accreditation organization committed to improving safety and quality in healthcare, with its stroke care Gold Seal of Approval.

Pay for Performance

The government Pay for Performance reimbursement program is divided into four primary areas — inpatient outcomes, hospital-acquired conditions, readmissions and the Hospital Value-Based Purchasing Program.

The Hospital Value-Based Purchasing Program is a reimbursement program funded by withholding two percent of government payment for services. Over rolling three-year periods, this program takes a snapshot of realtime patient outcomes in a wide range of areas. Comparing these snapshots, each hospital gets two opportunities to earn points, and therefore, money in the form of reimbursement. The hospital can earn points by comparison of how they performed compared to three years ago. Points can also be earned by comparing a hospital’s performance against others.

In 2019, Saint Francis not only got the two percent back, but an extra percentage – a bonus – because our quality of care was so much better, performing better in most categories than the national average.


This dedication to quality and safety initiatives continues to pay off. In February 2017, Saint Francis was named one of eight hospitals in Missouri, and the only in Cape Girardeau county, that received top scores for positive nurse communication with patients, according to the Centers for Medicare and Medicaid Services (CMS). These types of quality and safety measures are helping Saint Francis provide an exceptional patient experience and excellent patient outcomes.

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