Virtual On-Demand Visits

Virtual On-Demand Visits

Saint Francis Healthcare System offers convenient, virtual on-demand urgent care services for many health conditions. You can schedule an on-demand appointment and speak to a provider through a secure, interactive video visit on your smartphone, tablet or computer seven days a week. This service is for adults and children ages two and older. Anyone under the age of 18 will need to be accompanied by their guardian.

Our on-demand provider will provide you with a diagnosis, personalized care plan and prescription, if needed. Book your on-demand virtual urgent care appointment now!

Virtual urgent care is NOT for medical emergencies. For medical emergencies, call 911 or go to the nearest emergency department.

Hours of Operation

Monday-Friday: 8 am – 7 pm
Saturday-Sunday: 8 am – 5 pm

How it Works

 

Book

Book a same-day appointment from anywhere. Why wait?

 

Chat

Visit with a provider from the comfort and convenience of your home, job site or office – virtually anywhere!

 

Device

All you need is a smartphone, computer or tablet.

Common Conditions Treated

Providers can diagnose, offer treatment and prescribe medication, if medically necessary, for many health conditions, including:

  • Acid Reflux
  • Acne
  • Acute Sinusitis
  • Allergies
  • Anxiety
  • Arthritic Pain
  • Asthma Exacerbation
  • Athlete’s Foot
  • Minor Burns
  • Cat Scratch or Bites
  • Cellulitis
  • Cold Sores
  • Common Cold
  • Conjunctivitis
  • Constipation
  • Cough
  • Dental Pain or Abscess
  • Depression
  • Dermatitis/Rash
  • Diaper Rash
  • Diarrhea
  • Dog Bites (Minor)
  • Insect Bites and Stings
  • GERD
  • Gout
  • Headache
  • Herpes
  • Laryngitis
  • Lice
  • Minor Cuts/Scrapes
  • Muscle Strain
  • Nausea
  • Neck Pain
  • Rash
  • Ring Worm
  • Shingles
  • Scabies
  • Sinus Congestion
  • Smoking Cessation
  • Sore Throat
  • Sunburn
  • Swimmer’s Ear
  • Tick Bite
  • UTI (female, 18 and over, not pregnant)
  • Yeast Infections

How to Register

Established MyChart Patients

Already have a MyChart account? Click below to log in and select “Talk to a Doctor” from the Menu option.

Established MyChart Patients

New Patient/Guest

Click below to create a MyChart account. It is safe, secure and easy to use. Select “Talk to a Doctor” from the Menu option once registered.

Sign Up for MyChart

Download the MyChart App

A mobile device showing the MyChart app

The MyChart app gives you control over your health right in the palm of your hand. Available for both Apple and Android devices:

Download the MyChart app from the Apple App Store
Download the MyChart App from the Google Play Store

Need help navigating MyChart? Call the MyChart Patient Support Line at 573-331-5024 or the Saint Francis Healthcare System Information Systems Help Desk at 573-331-5872.

What You Can Expect

Here is what you can expect with Saint Francis Healthcare System Virtual On-Demand

  • Your visit will be with a Saint Francis Medical Partners provider
  • Your After Visit Summary with instructions and notes will be available in MyChart
  • The provider you will see will communicate with your Saint Francis Medical Partners care team, including your primary care provider and specialists, for any necessary follow-up care.

Prefer an In-Person Urgent Care Visit?

  • Saint Francis offers easily accessible walk-in urgent care facilities, open with extended hours during the week and on weekends. Appointments are never needed.
  • Find Urgent Care Near You

Need a New Primary Care Provider?

Terms and Conditions

Virtual on-demand visits are offered for your convenience and to save you time by providing care through MyChart.

Should I Use Virtual On-Demand?

A virtual on-demand visit can replace a clinic appointment or certain Urgent Care visits. You will not need to wait for an appointment or leave the comfort of your home.

Virtual on-demand visits should be used only for non-urgent medical conditions. If you need urgent medical care, please contact your clinic by phone or find a nearby urgent care center. For medical emergencies, call 911 immediately.

What to Expect During a Virtual On-Demand Visit

After accepting these terms and conditions, you will be prompted through a series of screens to gather information, similar to an in person office visit. After entering all the applicable information and submitting you virtual on-demand, you provider will respond back to you through MyChart. Depending on your condition or reason for visit, it could take you approximately 10-20 minutes to complete these virtual on-demand screens. Please be prepared to fill in all information as you cannot save the information and resume at a later time. If you have not received a response from your provider’s office within 1 business day (weekends and holidays excluded) of submitting your virtual on-demand visit, please contact that office.

Is There a Charge or Cost for Using Virtual On-Demand?

Just as in person office visits are chargeable services, virtual on-demand visits are as well. During this process you may be asked for demographic and insurance information. Saint Francis will file a claim to your insurance (s), if applicable, and you will receive a statement for any remaining balance owed by you.  If you do not have insurance, you will receive a statement for the uninsured patient cost. If your provider re-directs you to the clinic during the virtual on-demand visit, or if the virtual on-demand visit is not completed, you will not be responsible for any balances related to the virtual on-demand visit.

Some restrictions may apply for non-Missouri residents. Depending on your internet service provider and/or cell phone carrier, some service provider / carrier charges may apply.